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Momentum Masters Instructor Program
Introduction & Welcome!
Intro & Welcome (7:24)
Welcome Package
Module 1 - Executing a Tour
Key Components of a Successful Tour (20:12)
Procedures: Before your tour (7:55)
Procedures: Prep for your tour (10:16)
Procedures: Make it a great experience! (14:31)
Taking You Through a Tour (6:25)
Module 1 Quiz
Module 2 - How to Be a Good Guide
Winning Personality Traits (7:29)
How to Make (and how not to make) Your Client Feel (11:15)
Verbal and Nonverbal Cues (7:01)
Overcoming Shyness (17:52)
Feedback (4:38)
Setting an Intention (10:06)
Module 2 Quiz
Module 3 - Client Safety & Terrain Choice
Encouragement (22:12)
Module 4 - Social Media + How to Market Yourself
The 3 Keys to Success (1:29)
Visibility in a Busy World (14:41)
Personality (9:07)
Jab, Jab, Jab, Right Hook (9:26)
Social Media Infractions (3:21)
Module 4 Quiz
Module 5 - Procedures, Practices & Resources
Pre-Requisites
Time Management Tips (23:50)
Pre-Tour Checklist
First Aid Kit Checklist
Guide Pack Checklist
Mechanical Kit Checklist
Menu of Guide Offerings
Feedback Form
Important Contacts
BONUS Content - updated regularly
BONUS: Caitlin's Top Tour Guide Tips! (14:21)
The Alien Exercise (5:27)
Our Company Values
How to Make (and how not to make) Your Client Feel
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